We just had a meeting with a life insurance salesman to go over policies we bought we bought in 1988. Every five years or so someone from the company will call to see if we need any more insurance or if there is anything they can do for us. My answer is usually NO! This year for some reason I decided to see what was up with the policies so I arranged an appointment for him to meet us this evening when my husband got home from work. The salesman showed up on time and pulled out some papers and asked if we had questions. My husband asked about the death benefit value since we were part of a class action suit involved with this company and another insurance company. (the settlement allowed us to not make any payments on the plan but our understanding is the benefit would never change, it wouldn't go up but it wouldn't go down)
Anyway he was trying to explain to us, me in particular, how the plan was being paid over the last few years. He wasn't aware we were involved in the suit so wasn't able to explain how that affected the plan. He wasn't doing well at explaining things to me and as I said I didn't understand he just stared at me.... I didn't know what to say, if I did I would have understood what he was explaining in the first place. He says out of the blue, "I am not trying to be confrontational." What ??? I said, "I don't like being made to feel stupid," and got up and left the table. I didn't go back. I let the husband deal with him...and he can from now on.
Seems the salesman didn't even know what our original contract was, and hadn't bothered to look it up. My husband, who works in sales, seems to think it was his company's fault for not giving him enough information. My opinion is he should have looked through the file better and made sure he had all the pertinent information. If he knew the company had been involved in a class action suit why not look and see if we were part of it...etc.
When the next life insurance salesman calls to go over a policy I am going to be better prepared myself and maybe have a martini or two or three in my system.