Drunkin' Donuts

I go to a particulart Dunkin Donuts most nights on my way to work. They are fine, I mostly get the coffee I want. They have forgotten an occasional bagel or given me the wrong muffin but they usually make up for it the next time if I say something. The man who works there is pleasant, has a nice word and off I go to work.


Unfortunately he can't work every night and they have hired a new woman to work his off nights. She is the worst. She often forgets to turn her mic on so you sit at the order board and wait a few thinking she is busy. The last time this happened I drove to the window and knocked. I ask "Is the mic working?" She takes off the head set and flips on the switch and gives me a dumb smile. I give her my order, medium coffee with milk. "No sugar" she asks. "no sugar," I answer. After what seems like forever she brings me my coffee and I hand her two dollars and she looks at the register as if she has never seen one. As she finally makes change it takes forever..seems talking to the other customer inside is more fun...he is holding his coffee btw. I tap on the window and she comes to life and hands me my change. I tell her I will be looking for a new Dunkin' Donuts. "Sorry" she says never losing the grin.

Now this isn't the first time this woman has annoyed me. The first couple of times when I would order I would have to drive around and give the order face to face anyway .... seems English isn't her language. I am not sure what it is and don't care. If she doesn't have command of the language she shouldn't be waiting on customers. One time she had to write the price on a napkin as I couldnt understand what she was telling me. Couldnt she be making the donuts somewhere? I am all for being employed but do a job you are equiped to do. I won't be driving a tracker trailer anytime soon, since I can barely drive my car....

I went back tonight to the same Dunkin' Donuts..it really is the most convenient one for me at that time of night and the guy was working. Yahoo.. I got to the window and said "that new woman is useless" he gives me a half smile and says. "We know" Seems I am not the first to complain. Did I mention English isn't his language either but I have never had a problem understanding him.

I guess I will take my chances and keep going...maybe they will find a new postiton for this woman and get someone who seems bright enough to pour coffee.